Returns and warranty

If you're not happy with your order, you can send it back within 30 days of receiving it.

How to return something

• Email support@visiark.com with your order number and what you'd like to return.
• We'll reply with the return address and what to do next.
• Pack the item carefully, unused and in its original packaging, and send it back.
• Return postage is paid by you. We recommend a tracked service, as items lost in the post can't be refunded.

Your refund

We'll refund you to your original payment method within 14 days of receiving your return. We'll email you when it's done. Depending on your bank, it can take a few more days to show.

Warranty

Every product comes with a 1-year warranty against manufacturing faults. If something goes wrong, email support@visiark.com with your order number and a short description. We'll repair or replace it, or refund you if we can't. The warranty doesn't cover accidental damage, misuse, or normal wear such as batteries.

Faulty or damaged items

If an item arrives damaged or faulty, contact us straight away. We'll pay to get it back and send a replacement or a full refund.

Contact us

Email support@visiark.com, or write to [your business's official name], [your business address].